Purpose, Vision, Values
Purpose
Our purpose is to 'create connections that matter'
- We collaborate, innovate and stay true to being authentically Tasmanian.
- We connect Tasmania to the world and the world to Tasmania.
- We connect with employees, travellers, contractors, business partners and our community.
- We offer a safe environment and meaningful work to sustainably deliver economic growth and social development.
Vision
Our vision is to be 'Australia's favourite regional airport'
Over 1.43 million passengers pass through our doors each year and our charter outlines our commitment to you the traveller –how Launceston Airport and our service providers, partners and agencies will work as one team, to make your airport experience a memorable one and make Launceston Airport Australia's favourite regional airport.
Our promise
Safety – To deliver a safe and secure airport.
Journey – To ensure your airport experience is as informed, easy, comfortable and relaxed as possible.
Facilities – To provide facilities that are functional, clean and well presented.
Service – To provide service that is personal, welcoming, friendly and responsive.
Our approach
One airport – one team – We adopt a “one airport - one team” approach to service delivery, by aligning all service providers and agencies, in the delivery of our service promise.
A memorable experience – We value our customers and we strive to ensure every customer interaction is a positive experience.
Feedback – We will welcome feedback and use it as an opportunity to improve our service.
Our Accountability
Our People – Are friendly, courteous presentable and helpful. They will assist you through your airport experience.
How we monitor performance – We use customer feedback to monitor satisfaction with your personal airport experience, taking accountability to consistently deliver on our charter.
Response – We will respond quickly and effectively if our service does not meet our aspiration to be 'Australia's favourite regional airport'.
Values
Our Values
Be You - We are self-aware, develop others, learn continuously and motivate and support high performance.
Think Big - We champion safety and wellbeing, demonstrate courage, and focus on the customer experience.
Own It - We prioritise the important things, make decisions and align our performance to the customer.
Work Together - We are team players, connect with others and communicate with respect.